I don't understand how companies turn answering a simple question into a nightmare quest. I wanted to know a date, not defeat a dragon, save the villagers & get the treasure. I called AT&T to find out my new auto pay date. They gave you a choice, stick with your credit card & pay $5 more a month or switch to a bank account/debit card. Apparently, AT&T is fighting with credit card companies over pennies.
You have to call them & face the AT&T automated, AI customer service dragon. Which is an annoying, incompetent & persistent pain in the ass. If you can get passed that beast, then there's wading through the maze known as being, "On hold." Finally, you get to an agent that's only slightly more competent than the AI.
All I wanted to know was my new auto pay date. When I 1st called they couldn't tell me because my bill hadn't posted. Then I called & there was over an hour wait time. This morning I finally got through. I think I have an answer. We'll see it's right. I hate calling customer service. I guess that's sort of the point, isn't it?
Cya...
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