Right after I posted yesterday, the net went out. We've been having minor blips recently. This time it didn't come back up. I power cycled my equipment. Nothing. That meant I need to call Suddenlink tech support. I hate calling those people. I lose at least 10 minutes & it hardly ever solves anything. I'm generally left frustrated, angry & still without internet access.
I called &:
- They blamed my equipment again. Even though it's NEVER been my equipment
- They say they'll have to send a tech out & it'll cost me $50
- They no longer have tier two internet support
- They were rude
- They were incompetent
- They wouldn't just admit there was an huge area outage
- 2 hours later they finally admitted to an outage
- I could only speak to a recording & had no idea of a time frame
- The net was out for almost 8 hours
- Also, during all this they raised the bill $3.50 a month
Suddenlink sucks & there's no getting around that. Their service is iffy at best & their customer service, especially their techs are just awful.
Cya...
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